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body shop won't start

I've looked through the memories, and didn't see a reference to this.

I just tried to start The Sims 2 Body Shop for the first time, and I got this error:

Direct 3D returned an error: D3DERR_INVALIDCALL! The application will now terminate.

I've been playing The Sims 2 on my computer for a while now, but this is the first time I tried to use the body shop

Any advice is very welcome! Thanks.

Comments

( Read 21 — Comment )
bairy
Mar. 5th, 2005 09:24 pm (UTC)
try reinstalling directx http://www.microsoft.com/directx/

if not upgrade your graphics drivers http://tstg.bairy.co.uk/ under graphics, upgrading graphics drivers
lolasims
Mar. 5th, 2005 09:32 pm (UTC)
oh, thanks! will do!

might this also be the cause of another problem i've been having--sims crashing due to a videocard failure every once in a while? I did double check originally and the computer does have the specs necessary to run the sims. But perhaps my graphics drivers etc. need to be updated?
bairy
Mar. 5th, 2005 09:37 pm (UTC)
might this also be the cause of another problem i've been having--

probably
lolasims
Mar. 5th, 2005 09:41 pm (UTC)
oh, excellent! here's hoping this will solve all my problems. well, perhaps not all my problems, but all my sims related problems at least :)

thanks again!
lolasims
Mar. 6th, 2005 05:54 pm (UTC)
hi again! sorry to bother you with this again, but I tried doing as you said--reinstalled directx first, and the body shop still wouldn't run, and then i tried to upgrade my graphics drivers. Your site is excellent, everything is so clearly explained. So I followed all the instructions, and updated my driver (it was an Intel(R) 82915G Express Chipset) but when I restarted my computer all that came up was a black screen that said something like "cannot read video mode." (I'm not sure of the exact wording, because I was kind of panicking at that point, but that was the gist.) Anyway, I'm going to restore to a recent restore point, but I was wondering if you had any idea what went wrong or if there's something else I can do to fix it?

Thanks again for your help.
lolasims
Mar. 6th, 2005 06:10 pm (UTC)
looks like actually a system restore point isn't available...ugh...so I guess we'd have to do a full system restore from scratch. yuck! of course we'd rather not do that. if you know of anyway to reset the driver instead, i would be very grateful. thanks!
lola_thursday
Mar. 6th, 2005 10:45 pm (UTC)
Sorted out it out with the people from Dell...apparently even if you have an Intel graphics driver, if you have a Dell computer you need to do a Dell specific update or it won't be compatible. You might want to add that as a caveat to your page, just to avoid this happening in the future.

At any rate, sorry for all the messages...

Unfortuately this did not solve the overal problems with my computer, the body shop, and sims crashing. Perhaps I need to reinstall the game altogether?
bairy
Mar. 7th, 2005 01:00 pm (UTC)
Sorry for my slowness in reply.
No problem at all with the messages.

Unfortunately, Dell are .. well, Dell are a pain in the arse. They like to do things their way and usually that's against the way everyone else does it. I didn't know they had a custom way of handling their graphics drivers though so I shall definitely try and get some detailed info on that and update the page.

I'm surprised to hear the restore point didn't get created, it's supposed to after everything you do. Maybe that's a Dell thing too..


Reinstalling the game probably won't make a difference as this is a hardware problem. One of the major problems with Intel chipsets is although they are listed as compatible, they can be a real pain to get working as they aren't designed for games.
I'm afraid your best bet is probably to buy a new graphics card. Again, because of the wonderful way in which Dell's work, you'd need to contact them to see what you could actually install. You can get a pretty capable graphics card for about 70 bucks new.
If you want to go that route, let me know and I'll tell you some good model numbers and what you need to ask Dell.
tiker_tape
Mar. 6th, 2005 07:42 pm (UTC)
I'm hoping that folks are still watching this one ... I'm having the same problem with the that lolasims is having.

I get the following error message: "Direct3D returned an error: D3DERR_INVALID CALL". I followed all of bairy's suggestions of reinstalling directx and upgrading my graphics driver, and I'm still getting the same error.

Are there any thoughts on this? Is this happenning to anyone else?
lolasims
Mar. 6th, 2005 07:47 pm (UTC)
Hey! Glad to hear I am not alone. So you upgraded your graphics driver with no problem? What type of graphics driver do you have? I never got past that stage, as my computer now reads "cannot read video mode."
tiker_tape
Mar. 6th, 2005 07:51 pm (UTC)
It's an Intel 82915G/GV/910GL Express Chipset.
lolasims
Mar. 6th, 2005 08:04 pm (UTC)
huh. that was what mine was as well...now, in safe mode (the only way i can access something) it says I'm just using the default video driver. I really must have done something wrong! Any suggestions?
lola_thursday
Mar. 6th, 2005 10:45 pm (UTC)
New problem solved (had to reinstall original drivers) but old Body Shop program still remails. Please let me know if you find a solution! Thanks.
psalm11824
Mar. 18th, 2005 08:05 am (UTC)
Hey everybody. I just wanted to say "I share your pain" I've been emailing EA about this error and I happen to have the same video card. Intel(R) 82915G/GV/910GL Express Chipset Family

Maybe it would help if we all emailed EA. Or maybe it would just annoy them. Either way email technicalsupport@support.ea.com with this in the subject line:
RE: EA Game Support Message [Incident: 050316-005242]

I'm pretty sure it's a problem with the video card so maybe we should actually be taking this up with intel?
pregnantsponge
Mar. 12th, 2005 09:40 am (UTC)
i'm having this same exact problem, and i also have a dell. if you've figured out how to fix it please let me know how.

and another problem i'm having, which is probably totally unrelated, at thesims2.com when i try to log in it says i need to register my product, but when i try to register my product, it says it's already been registered. any idea what's going on there? or can someone give me an email address for the sims support or something, because without logging in i can't find anything at all to help me out.
tiker_tape
Mar. 16th, 2005 05:08 am (UTC)
I am really pissed off now. I've updated my graphics driver and direct x. I've reinstalled the game. I don't have a Dell I have an HP.

Body Shop still won't work. I still get:

'Direct 3D returned an error: D3DERR_INVALIDCALL! The application will now terminate.'

This is really bugging me. On a plus side, the game has stopped crashing every time I try to put windows in my house or play the tv and stereo at the same time.
(Anonymous)
Mar. 19th, 2005 05:33 am (UTC)
I have the exact same problem. Mine is the intel 82915G chipset. My computer is a Gateway. I updated direct X and the video drivers. No help. It must be some incompatibility with the chipset. I have no clue what the fix is. Hopefully EA is working on it.
lola_thursday
Mar. 23rd, 2005 02:49 pm (UTC)
yeah, i've got the same story. the body shop still won't start, but the game has been crashing less and less. it used to crash every time i played and tried to do anything complex at all. but now it crashes much more rarely. still, it's a complete pain. if you discover any even partial solution i'd be glad to hear it.
psalm11824
Mar. 23rd, 2005 06:06 am (UTC)
I've emailed EA so many times. And now I'm emailing Intel about their video card and no one seems to give a damn. I guess I'll just have to open up my Gateway that's still under warranty and replace the new stupid intel card for the old nvidia card that always worked FINE.
lola_thursday
Mar. 23rd, 2005 02:50 pm (UTC)
That seriously sucks. I've just given up on using bodyshop, and the game itself has been crashing less. i'm nervous about digging around and installing a new video card, even if i felt that i could spend the money to get one.
(Anonymous)
Mar. 23rd, 2005 11:07 pm (UTC)
me two. do you have a dimension 4700 from dell?

with express 82915g express family chipset?

i have all the latest direct x on my computer
( Read 21 — Comment )

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