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2nd Maintainer's Note

As with most public 'forums' I suspect we probably have a few members that think this place is s*** and the mods are all b**tards. I have even had a couple of people say so to me.
Please try to understand that people are here to help where they can, especially the mods. As well as looking after the community and making sure everything is relatively friendly, we (the mods) also have to look after the memories. Personally I also have to keep an eye on the search engine, and make sure my Sims Technical Guide is as accurate as I can make it.

All this is done voluntarily. Don't forget that many people who help and many of the maintainers have other things to do, such as be a mum or go out to work.


Posting - Everything below covers when you have a question. If you are posting a story it will most likely be unique so this doesn't apply.

Before posting
Before posting anything, please look through the memories. They have been organised in a way that we think is easy to navigate, but I realise they aren't always ideal because you may not know where to look. In that case there is a search available, it's actually embedded straight into the userinfo and if you click "tips", there is a full page of suggestions on how to get the results you want.


When posting

When you post a question, try and include all the info you can, for example:
"The game crashes" is bad, it tells us nothing. It will either be ignored or will take a lot longer to answer while we find out more info.
"The game crashes and gives this error message: ....." is better, it gives a starting point.

Think of it this way, when you take your car to a mechanic you don't say "it doesn't work", instead you say "yeah it stalls whenever I change to 4th gear on a hill". The mechanic then has an idea where the problem is. It's the same with computers. Computers are extremely complicated and there are literally hundreds of possibilities it could be and even the most experienced technicians need to know detail before they can answer.

If you don't know what info you need to supply, that's ok. Tell us the main problem in as much detail as you know and don't be offended or upset if we ask for more. We're only trying to help.


After posting

If the question has been asked before or is clearly covered in the memories, we may delete your post. Don't be offended if we do. The reason we do is because before the memories were setup, and just after the game came out, we would have the same question 10-20 times EVERY DAY and as you can imagine, it gets seriously tedious giving the same answer and very frustrating that people would post without even scrolling down a little. A forum can "sticky" top questions, we can't, they have to go in the memories. That's why we ask you to check there.

If we do delete your post, we will leave a comment telling you why - this should be emailed to you unless you have set up your livejournal not to email comments.
You are free to post something in the future, and we don't mean it as a personal thing, we just don't want the same questions showing up over and over.

If you don't think the deletion was fair, you are more than welcome to email the maintainer who deleted it who can give you a more detailed explanation. If you're not happy after that, you can email another maintainer with your concerns and we will see about resolving the problem. Our email addresses are on the community's userinfo page.

Lastly, we do tell each other when a post has been deleted and why, so all the maintainer's are aware of what's going on.


After posting part 2
One of the most annoying things is when people ask for help but don't listen to the answer. I've had people say "it won't be that because" then an obscure reason that has nothing to do with it, or I had one that asked for help then when I replied, said "oh I don't want to do that, it might mess up my system" - no amount of reassurance would convince them otherwise.
People give answers and suggestions because they think the answer is the best one at the time and from what I've seen, most given answers are accurate and perfectly safe. We understand some things can sound scary but there are many people in the group who know the answers to questions, both technical and gameplay, and any false replies would soon be picked up on.

The bottom line is: if you aren't interested in the answer or don't trust the people here, don't ask the question.


Maintainers
The maintainers realise we're not always gonna be popular in our decisions but you have to try and understand why we make them. If we & the memories hadn't been set up, trust me, I would have left ages ago rather than answer the same question over and over, and I think others would have too.

We are approachable, even if it doesn't always seem like it. If you have a suggestion/complaint, our emails are on the userinfo. Or if you want it public, you can take it up with us in the group - so long as there are no personal insults and it's all constructive debate, and it's on-topic, the post won't be deleted.


Important Links:

Community Rules


Community Memories:
Browse .... Search - if you can't find what you're after in a browse, then try a search. If you still can't find the answer or you're unclear on something then feel free to post. Don't forget that our community memories now index memories from several other Sims groups.

The Sims Technical Guide - if you can't find what you want in the memories, have a look in here. The famous "DirectX 9.0c" problem IS covered in this guide.

Comments

( Read 18 — Comment )
thejoysofjess
Dec. 27th, 2004 04:21 pm (UTC)
wow, people really bitch about this community? it's one of the best and fastest responding communities i've seen. sheesh people.
keskt
Dec. 27th, 2004 04:24 pm (UTC)
Yeah, I agree. THe maintainers do a great job. Thanks guys :-)
carbonprincess
Dec. 27th, 2004 04:27 pm (UTC)
You guys are doing a great job with this community!
nonsensically
Dec. 27th, 2004 05:01 pm (UTC)
Not to be a jerk or anything, but that's a pretty long post and a LJ cut may have been nice.
bairy
Dec. 27th, 2004 05:04 pm (UTC)
As much as I would normally agree, if I cut it, some people will skim past it and then claim ignorance later.

However now you've mentioned it, I'll drop the font size to make it take less screenspace.
nonsensically
Dec. 27th, 2004 05:07 pm (UTC)
Sure thing. Isn't there some way where you can post date this entry so that it always appears as the newest entry in the journal? That might help with the repeating of questions.
bairy
Dec. 27th, 2004 05:12 pm (UTC)
I don't think that works. I've never really tested it but because of the way 'backdating' works I'm not certain if it would stay there in boh comm view and friends-page view - it would be too big anyway.

There's a link in the sidebar to the left in any case.
nonsensically
Dec. 27th, 2004 06:12 pm (UTC)
True, I just don't think many people bother to read the community rules and side bar before posting. You mods are doing a fantastic job though, this is one of the best run communities I've been in.
rosemere_rat
Dec. 27th, 2004 10:45 pm (UTC)
i read em. and the post.. it really wasnt that long.
thefreshchuff
Dec. 27th, 2004 06:39 pm (UTC)
No, if you change the date of the entry to like, some date in the year 2022, it'll stay in the comm view, but it'll only show on our friends pages once. I know because of this icon community that has the friends only post at the very top, and the date's set for 2022. So I believe it would work.
das_parfum
Dec. 27th, 2004 06:23 pm (UTC)
i don't think you're a bastard man
because you've helped me with every problem i've ever had since i got the game
endlessdeep
Dec. 27th, 2004 09:05 pm (UTC)
This community is very well run and you have done so much work on it. I can't believe anyone would complain. People should be thankful you are using your own precious time to make this community what it is. Great job.
amberskye72
Dec. 28th, 2004 01:35 am (UTC)
Thanks for this post.
Like someone mentioned I wish there was a way this could always be at the top.

I have found it annoying too when the people ask as question and then when you answer them they go "Oh, my computer is new it can't be this or that."

It is like they want an easy answer without having to do anything.

I have seen it where they post the same question in every Sims 2 Community and then if they don't get the answer they are looking for they basically repost the same thing.

Or they say they know this question has probably been asked a million times, but they either just don't have time to look in the memories or they claim it isn't in the memories.

Any ways, thanks Bairy for all the work you and the other mods do for this community and the Sims 2 Communities.
bairy
Dec. 28th, 2004 09:48 am (UTC)
Re: Thanks for this post.
Like someone mentioned I wish there was a way this could always be at the top.

It's on the sidebar. The problem is, there will always always be people who don't read the rules, fact of life. It doesn't matter whether the post is at the top, or on the communityinfo page, or even if it was a forced popup, the majority of people don't read the rules.
I know this for a fact because at the top of my techguide it says in bold first time here? read the disclaimer, or something similar - the disclaimer basically says if you do something wrong and your pc blows up, you can't sue me...

376 people have looked at the index page of the guide, 14 have read the disclaimer.


If it was always at the top, it would be a long annoying post to scroll past everytime so although a nice idea, it's not ideal.



I have found it annoying too when the people ask as question and then when you answer them they go "Oh, my computer is new it can't be this or that."

I don't even mind them saying that because if I'd just bought a computer I may well expect it to *just work*. I just reply and say 'you can buy a computer today, but the drivers disc you get could be 3 months out of date which is a long time in computing'. It's when that reply gets ignored and they go ahead and do the repost that it bugs me.
jaded_eyes_cry
Dec. 28th, 2004 08:49 am (UTC)
I think you guys do a fantastic job. :)
harri_cady
Dec. 28th, 2004 02:06 pm (UTC)
Agreed that you do a nice job with this community. I'm thankful for it!
simfreak_21
Mar. 21st, 2005 06:22 pm (UTC)
i want to thank the maintainers for taking time out of the day to help out the community and all of us
benetteserinas
Jan. 31st, 2008 12:56 am (UTC)
hello
i hope to more people with the same interest as the sims and this community seems to be a great place for it! rock on people!
( Read 18 — Comment )

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